Return & Refund

At Costur, each suit is crafted with precision, designed to embody both performance and elegance. While we maintain the highest standards of quality, we understand that circumstances may arise where a return or exchange is required.

20-Day Return Window

  • You may return your purchase within 20 days of delivery.

  • All approved returns are complimentary within this period, provided the item meets the conditions outlined below.

Return Conditions

To be eligible for a return or exchange, items must be:

  • Unused, unworn, and in their original condition.

  • Returned with all original packaging, protective elements, and tags intact.

  • Free from damage, alterations, or signs of wear not caused by Costur.

Costur reserves the right to decline returns that do not meet these standards.

Damaged or Uncomfortable Suits

If you receive a suit that is damaged or proves uncomfortable due to a production error, you are entitled to one of the following options:

  • Full Refund: A 100% refund issued in acknowledgment of our mistake.

  • Exchange (Recommended): A replacement suit dispatched within 4-5 business days, at no additional shipping cost, with priority in our fulfillment queue.

Non-Refundable Items

Selecting the correct size is essential to ensure a perfect fit.

  • We strongly advise reviewing our Size Guide carefully and ensuring accurate body measurements prior to completing your order.

  • Personalized or customized suits are also non-refundable, as they are crafted exclusively to your specifications.

Exchanges

  • Exchanges are subject to product availability.

  • If the requested size or model is not available, a refund will be processed once the original item has been received and inspected.

Refunds

  • Approved refunds are issued to the original payment method.

  • Please allow 5 to 10 business days for the refund to appear, depending on your bank or payment provider.

Return Process

  1. Contact our Client Services team within the 20-day window to request authorization.

  2. You will receive detailed return instructions and a prepaid label.

  3. Package the item securely in its original packaging and arrange collection with our courier partner.

Important Notes

  • Shipping fees, customs duties, and import taxes are non-refundable.

  • Unauthorized returns will not be accepted.

  • For assistance with sizing or fit, our Client Services team is available to guide you prior to purchase.

Contact

For more questions regarding returns & refunds, please contact our Client Services team:
Email: support@costur.it
Phone: +92 329 6257521
Manufacturing Facility: Wazirabad Road, Ugoki, Sialkot, Pakistan.